FAQs
General Questions
1. What is Troxir? Troxir is a premium U.S.-based hip-hop jewelry brand operated by Stelora Global Trading LLC. We focus on high-quality iced-out chains, rings, pendants, and custom wearable pieces rooted in authentic underground hip-hop culture, combining street aesthetics with luxury craftsmanship.
2. Are your pieces real jewelry? Yes. All Troxir jewelry is crafted with solid metal construction, high-clarity polished stones, and professional finishing. Every piece is built for long-term daily wear and stage performance, not fast-fashion disposable quality.
Size & Fit Questions
3. How do I choose the correct necklace chain length? We offer lengths from 16” to 30”. 18”–20” is the most popular daily and stage standard fit. For stacking chains or oversized pendants, we recommend 22”–24”. For bold stage looks, 26”–30” creates a stronger visual statement.
4. How do I find my accurate ring size? Use string or paper to wrap your finger base, measure the circumference, and match it to the US ring size standard. For thick iced ring styles, we recommend sizing up 0.5–1 full size for comfortable movement. Always measure at room temperature for best accuracy.
Material & Quality Questions
5. Will the jewelry fade or tarnish? Our pieces feature upgraded anti-tarnish plating technology for long-lasting shine. With proper daily care, they maintain their luster for a very long time. Avoid long-term contact with water, sweat, perfume, and chemicals to extend wear life.
6. Are the stones sparkly and durable? All inlaid stones are high-clarity hand-set icy stones with uniform cutting, delivering brilliant hip-hop-style shine. They are firmly inlaid and durable for daily wear and stage performances.
Custom Service Questions
7. Do you support custom engraving and personalized design? Yes. We provide custom engraving for names, logos, mottos, meaningful dates, and stage aliases. We also support exclusive bespoke pendant and chain customization for artists and collectors.
Shipping & Delivery
8. How long is the shipping and processing time? Standard in-stock orders are processed within 1–3 business days. Custom items require 5–10 business days for production. International shipping delivery time depends on local customs and regional logistics.
After-Sales & Support
9. Do you offer after-sales service? We provide professional after-sales support including size consultation, maintenance guidance, and order assistance. Every Troxir piece comes with strict quality inspection before shipment.
10. How can I contact customer support? Email: support@troxir.com Phone: +1 307 910 3310 Company: Stelora Global Trading LLC Address: 30 N Gould St, Sheridan, WY 82801, USA
Maintenance Tips
11. How to keep my jewelry shiny? Wipe your jewelry regularly with a dry soft cloth. Keep it dry when sweating heavily, bathing, or exercising. Store separately in a dry jewelry bag to avoid friction and oxidation.